Return & Refund Policy
At Abbonzzo, customer satisfaction is important to us. This Return & Refund Policy should be read together with our Terms and Conditions and applies to all purchases made through our online store.
Consumer Cooling-Off Rights
In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), consumers may cancel an online order within 7 days of receiving the goods, provided the goods are returned in their original condition where applicable.
The customer will be responsible for the direct cost of returning the goods unless the return is due to an error on our part, a defective product, or a product that does not match the description provided.
Refunds will be processed once the returned goods have been received and inspected.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, faulty, or incorrect, please contact us within 7 days of delivery and provide clear photographs or videos showing the issue.
Once the matter has been reviewed and verified, Abbonzzo may, at its discretion and in accordance with applicable consumer protection laws:
- Arrange a replacement product;
- Issue store credit;
- Repair the product where appropriate; or
- Provide a full refund.
Where required, we may request that the item be returned before a replacement or refund is approved.
Nothing in this policy limits any rights afforded to consumers under the South African Consumer Protection Act.
Returns for Change of Mind
If you change your mind, order the incorrect size, or no longer require the item, you may request a return within 7 days of receiving your order.
To qualify for a return:
- The item must be unused, unworn, unwashed, and in its original condition;
- Original packaging, tags, accessories, and included components must be returned;
- Proof of purchase may be required.
Customers are responsible for return shipping costs unless otherwise required by law.
Refunds or store credits will only be issued once the returned item has been received and inspected.
Non-Returnable Items
The following items may not be eligible for return or refund unless defective or otherwise required by law:
- Used, worn, washed, or damaged items caused by customer use;
- Personal care, hygiene, beauty, or health-related products where hygiene seals have been broken;
- Customized, personalized, or made-to-order products;
- Digital products or downloadable content;
- Items specifically marked as non-returnable or final sale.
Dropshipping and Supplier Fulfilment
Abbonzzo operates as an online retailer and may fulfil orders through trusted third-party suppliers and fulfilment partners.
Product packaging, shipping methods, and delivery times may vary depending on supplier location and stock availability.
In the event of supplier stock shortages, fulfilment issues, or circumstances beyond our reasonable control, Abbonzzo reserves the right to cancel an order and provide a full refund.
Refund Processing
Approved refunds will be processed to the original payment method used during purchase.
Refund processing times may vary depending on your bank, payment provider, or financial institution and typically take between 5 and 10 business days after approval.
Original shipping fees are non-refundable unless the return results from:
- A defective product;
- An incorrect product supplied;
- A product materially different from its description; or
- An error made by Abbonzzo.
Limitation of Responsibility
Abbonzzo is not responsible for damage resulting from:
- Misuse of products;
- Improper care or storage;
- Failure to follow product instructions;
- Normal wear and tear; or
- Alterations made after delivery.
We reserve the right to refuse returns, refunds, or exchanges that do not comply with this policy, subject to applicable consumer protection laws.
Contact Us
For all return, refund, or exchange requests, please contact our customer support team via our official Contact Us page. Please include your order number and details of your request to help us assist you promptly.
